What is your return policy? How long do I have to try it and see if it is right for me and my dog?

Our return policy is better than that of any other seller of pet carriers because your purchase is 100% Risk Free. That means that if you return your Pup To Go within 30 days, you’ll get a full refund -- including return shipping! (See Return Policy details such as where to send, etc.)

We're able to offer this extraordinary Return Policy because most people – and their dogs -- fall in love with their Pup To Go the first time they use it and wonder why they didn’t get one sooner.

How long can I keep my dog in it?

It’s a good idea to let your dog stretch out with all fours on the ground at least once an hour. But that is very general advice. If it’s very hot outside maybe you’ll need to take more frequent breaks. A friendly reminder: Pup To Go is not meant to replace the methods you use to exercise your dog. It is designed to add versatility to the places you can go with your dog in a safe and fun way.

How do I keep it clean?

Keeping your Pup To Go clean is easy because you can toss the carrier pouch and/or the harness right into the washer and dryer. Another nice feature is the removable pad that sits inside the carrier’s tail end. The removable pad is convenient because you may want to wash it more frequently than you do the harness or the carrier pouch.

My dog is very fidgety. Would he/she like it?

You know your dog best. We’ve seen some mildly fidgety dogs settle down and enjoy the security of being in the Pup To Go and being right there in front with their owner. But if your dog is super nervous or hyper, maybe the Pup To Go is not for you.

What does Luke like about it?

First, Luke and I both love that we can hang out together now even more than ever before. And traveling at 5 feet off the ground, Luke adores all the new attention he gets from other dog lovers who stop to say hello when passing by.

How do I choose the right size?

Sizes are determined by various factors including your dog’s weight. Check out the Sizing Chart to find the best fit for your dog.

What's the best way to put it on and take it off?

• ONE-PERSON METHOD:
• Safely secure the harness to yourself
• Then, while your dog is standing, put the carrier pouch on him/her as fasten it (much like you would a coat).
• Sit down with your dog in your lap and fasten the pouch to the harness. And that’s it. You’re good to go.(See video for 1-person method)

• TWO-PERSON METHOD:
• Secure the harness to yourself with the carrier pouch already attached.
• Then have your helper place the dog in the carrier while you stand. (See video for 2-person method)

Will this make my dog even more spoiled?

Hello…Luke here. I’ll take this question.

Now really, is this question for real? The obvious answer is of course it will. And so, what exactly is your point?

Isn't walking better for my dog?

Walking is great for dogs, and lots of it. But some situations do not lend themselves, or are not safe for leash walking. Pup To Go is meant to add versatility to the kinds of places you can take your dog. It is not meant to replace exercising you dog.

Will my dog get too hot in it?

The poly/spandex fabric is highly breathable, however, if it’s hot outside you’ll want to keep an eye on how your dog is tolerating the high temps. Stay in shaded areas as much as possible and be sure that you are carrying or have access to plenty of fresh water. And certainly take your dog out of the Pup To Go if he/she is too hot.

Does it come in other colors?

Right now the only color available is red. But we are planning to offer additional colors in the future. Please drop us an email and let us know what new color you’d like to see: questions@puptogo.com

Can it be used to carry a baby?

No, it definitely cannot be used and is not designed or certified to carry a baby.

Is it bad for my back?

If you have concerns about your back you should definitely use caution and common sense. When bending down do not bend at the waist. Instead, bend at the knees. You should remove the Pup To Go if you feel discomfort of any kind.

How can I send this as a gift to someone?

During the checkout process you can opt to send Pup To Go as a gift.

What stores can I buy this in?

Pup To Go is not currently available at retail stores.

If I buy more than one can I get some kind of discount?

Sorry. At this time we are not offering volume discounts although we may in the future. If you’d like to leave your contact info with us now, so we can let you know about volume discounts if/when they are offered, you can send it to us in confidence at questions@puptogo.com.